loinapk Privacy Policy

1Introduction

loinapk ("we", "us", "our") is committed to protecting and respecting the privacy of all users who access or use the loinapk.net platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by loinapk.

Please read this Privacy Policy carefully before registering an account, making a deposit, or placing any wagers on loinapk. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which form part of the overall agreement between you and loinapk.

For the purposes of this Privacy Policy, "personal data" means any information that identifies or could reasonably be used to identify you as an individual — including your name, CNIC number, mobile number, email address, payment details, and account activity records.

2Data We Collect

loinapk collects the following categories of personal data from users:

loinapk does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data, or health information as part of its standard platform operations.

3How We Collect Your Data

loinapk collects personal data through the following channels:

• Direct interactions: When you register an account, complete KYC, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automated technologies: As you interact with loinapk.net, we automatically collect technical data including your IP address, browser type, device identifiers, pages visited, and session duration through cookies and server logs.
• Automated technologies: As you interact with loinapk.net, we automatically collect technical data including your IP address, browser type, device identifiers, pages visited, and session duration through cookies and server logs.
• KYC verification partners: Where loinapk uses a third-party identity verification service to confirm your CNIC and age, that partner will return a verification status and the verified data fields to loinapk.
• Fraud and security tools: loinapk uses automated fraud detection systems that analyse device fingerprints, login behaviour, and transaction patterns to identify suspicious activity.

4How We Use Your Data

loinapk uses the personal data we collect for the following purposes:

• To create, manage, and maintain your loinapk account, including verifying your identity and age (21+) through KYC.
• To process PKR deposits and withdrawals via JazzCash, EasyPaisa, and Pakistani bank channels, and to maintain accurate financial records.
• To provide you with access to loinapk's cricket betting, live dealer, slot, and casino game services.
• To detect and prevent fraud, money laundering, multi-accounting, and bonus abuse on the loinapk platform.
• To comply with responsible gaming obligations, including monitoring gaming behaviour for signs of problem gambling and enforcing self-exclusion or cooling-off requests.
• To communicate with you regarding your account, including deposit confirmations, withdrawal notifications, KYC requests, and security alerts.
• To send promotional communications about loinapk bonuses, PSL betting promotions, and new games — but only where you have not opted out of marketing communications.
• To improve loinapk's platform performance, personalise your gaming experience, and conduct internal analytics to develop new features.
• To comply with applicable international gaming licence obligations and any lawful requests from regulatory or law enforcement authorities.

5Legal Basis for Processing

loinapk processes your personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the services described in loinapk's Terms & Conditions, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with KYC, anti-money laundering (AML), and responsible gaming obligations imposed by loinapk's international gaming licence.
• Legitimate interests: Processing for fraud prevention, platform security, internal analytics, and improving loinapk's services — provided such interests are not overridden by your rights and freedoms.
• Consent: Processing for direct marketing communications, where you have opted in to receive promotional messages from loinapk. You may withdraw this consent at any time from your account settings.

6Data Sharing & Disclosure

loinapk does not sell, rent, or trade your personal data to third parties. We share personal data only in the following circumstances and only to the minimum extent necessary:

• Payment processors: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and other payment partners receive the data necessary to process your PKR transactions securely.
• KYC and identity verification providers: Licensed third-party KYC providers receive the identity documents you submit in order to verify your age and identity on behalf of loinapk.
• Game software providers: Third-party casino game and sports betting data feed providers may receive your account identifier and game session data to deliver their services within the loinapk platform.
• Fraud prevention and security vendors: Specialist fraud detection partners process technical data (IP address, device fingerprint, behavioural signals) to help loinapk identify and prevent fraudulent activity.
• Regulatory and legal authorities: loinapk will disclose personal data to regulators, law enforcement, or courts where required to do so by a lawful legal obligation, court order, or regulatory requirement applicable to our gaming licence.
• Group companies: Where loinapk operates through affiliated group entities, data may be shared within the group for internal administrative purposes, subject to the same data protection standards set out in this Policy.

7Cookies & Tracking Technologies

7.1 What Cookies We Use

loinapk uses the following types of cookies on loinapk.net:

• Strictly necessary cookies: Essential for the loinapk platform to function. These include session authentication cookies that keep you logged in during your gaming session and security tokens that protect against cross-site request forgery attacks.
• Performance and analytics cookies: These cookies collect anonymised data about how users navigate loinapk.net — which pages are visited most, how long sessions last, and where errors occur — to help us improve platform performance.
• Functional cookies: These cookies remember your preferences, such as your preferred language setting and responsible gaming limits you have configured in your account.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling strictly necessary cookies will prevent you from logging into your loinapk account or accessing game content.

loinapk does not use third-party advertising cookies or cross-site tracking technologies that follow you to external websites after you leave loinapk.net.

8Data Retention

loinapk retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, including satisfying legal, regulatory, and accounting obligations imposed by our gaming licence.

• Account data and KYC records are retained for a minimum of five (5) years from the date your account is closed, in accordance with standard AML record-keeping requirements.
• Financial transaction records (deposit and withdrawal histories in PKR) are retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity records (bet history, game logs) are retained for a minimum of three (3) years from the date of the relevant activity.
• Support and communications data is retained for two (2) years from the date of the last communication, unless related to an open dispute or legal proceeding.
• Technical and log data (IP logs, device identifiers) are retained for a maximum of twelve (12) months from collection, unless required for fraud investigation.

After the applicable retention period expires, loinapk will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

9Data Security

loinapk has implemented technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• AES-256 encryption for all personal data stored on loinapk servers.
• TLS 1.3 encrypted connections for all data transmitted between your device and loinapk.net.
• Role-based access controls ensuring that only authorised loinapk personnel with a legitimate operational need can access personal data.
• Regular independent security audits and penetration testing of the loinapk platform infrastructure.
• Two-factor authentication available to all registered loinapk users as an additional layer of account security.
• Real-time fraud monitoring systems that flag and quarantine suspicious account activity for manual review.

10Your Privacy Rights

As a user of loinapk, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data loinapk holds about you at any time.
• Right of rectification: You may request that inaccurate or incomplete personal data be corrected. For basic account details such as your email address or mobile number, you can update these directly from your loinapk account settings.
• Right to erasure: You may request deletion of your personal data where loinapk no longer has a legitimate need or legal obligation to retain it. Note that data subject to regulatory retention obligations (such as KYC and financial records) cannot be erased before the minimum retention period expires.
• Right to restrict processing: You may request that loinapk suspend active processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to its processing pending verification.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to loinapk for the purpose of transferring it to another service provider.
• Right to object: You may object to loinapk's processing of your personal data for direct marketing purposes at any time, without needing to provide a reason. You can opt out of marketing communications via your account settings or by contacting our support team.
• Right to withdraw consent: Where loinapk processes your data based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact loinapk's support team at [email protected]. loinapk will acknowledge your request within 48 hours and respond substantively within thirty (30) days. Where a request is complex or involves a large volume of data, loinapk may extend this period by a further thirty (30) days and will inform you accordingly.

11Children & Minors

loinapk employs mandatory age verification as part of its KYC process. Any account found to belong to a user under 21 years of age will be immediately suspended, all associated data will be deleted in accordance with our retention schedule, and any balance held in the account will be handled in accordance with our Terms & Conditions and applicable regulatory requirements.

If you are a parent or guardian and believe that a minor in your care has registered an account on loinapk.net, please contact us immediately at [email protected] so we can take prompt remedial action. We encourage parents across Pakistan to make use of parental control software to restrict access to online gaming platforms where appropriate.

12International Data Transfers

loinapk operates as an internationally licensed gaming platform. Some of the third-party service providers and technology partners we work with — including game software suppliers, cloud infrastructure providers, and KYC verification services — may be based outside of Pakistan and may process your personal data in other countries.

Where personal data is transferred internationally, loinapk takes appropriate steps to ensure that such transfers are protected by adequate safeguards, including:

• Standard contractual data protection clauses incorporated into agreements with third-party processors.
• Transfer only to service providers who operate in jurisdictions with recognised data protection standards, or who have implemented equivalent organisational and technical safeguards.
• Minimisation of transferred data to include only what is strictly necessary for the specific processing purpose.

13Updates to This Privacy Policy

loinapk reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our gaming licence obligations. When material changes are made, loinapk will notify registered users via email or an in-platform notification at least seven (7) days before the updated Policy takes effect.

The effective date of the current version is displayed at the top of this Privacy Policy. The most current version of this Policy is always available at loinapk.net/privacy-policy. Your continued use of the loinapk platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

We encourage all loinapk users across Pakistan — whether you are playing from Karachi, Lahore, Islamabad, or anywhere in between — to review this Privacy Policy periodically to stay informed about how we protect your data.

14Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact the loinapk data protection team using the details below:

Our support team is English-speaking and fully familiar with the loinapk platform. Whether you are reaching out from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan, we aim to respond to all privacy-related requests within 48 hours.